Coronavirus: important information
We know you may have concerns about how coronavirus will affect our service to you.
We’ve created a page on our website to answer your questions and keep you up to date.
Covid-19 update. Here to solve
We're working hard to get back to normal and can now help with more than just emergencies.
For a full list of jobs and to find out how we’re keeping everyone safe read our Covid-19 FAQs.
Don’t forget you can book an engineer, pay your bill, submit meter readings and much more online.
Need help with something specific?
Top up your prepay meter
Top up your smart prepay meter online or on our app. Don’t have a smart meter? Top up at your local Payzone or Post Office.
Submit a meter reading
You can submit a meter reading online or on our app – it’s quick, easy and much faster than calling us.
Manage your bills
Securely view and pay your bills online or on our app in just a few seconds.
What else can we help you with?
Energy
Let us find a tariff that works for you and your wallet.
Home Services
Make your problem our problem with our repair and cover options for your home.
Smart Homes
We can help you get connected with Hive Tech to bring your home into the 21st century.
Switch energy tariff. Here to help you switch and save
Thinking of switching energy tariff?
All we need is your postcode and a bit of info about you and your home. It could be helpful to read our price cap information.
Home Services. Here for those what-if moments
What if your boiler packs up? What if there’s a leak in the ceiling and you can’t find a last-minute plumber?
With British Gas HomeCare, you won’t need to worry about the what-ifs. That’s because you’ll have access to emergency engineer call-outs and 24/7 support.
Home Insurance. Here to keep you covered
With our Five Star rated buildings and contents insurance, you’ll get complete peace of mind – whatever happens. And since we’ve been looking after Britain’s homes for 200 years, we know what it takes to protect the things you love.
Smart Homes. Here to connect your home
We work closely with Hive to bring you all sorts of smart tech and services that can help transform your home.
But don't take our word for it. More than 1.5 million people are already enjoying a smarter home with Hive.
British Gas Rewards. Here to brighten up your day
Join Rewards and you can snap up great offers and discounts. They’re our way of saying thanks for being with us.
We’re constantly coming up with new offers and treats – so you always have something to
look forward to.
Need help with something else?
Book an engineer
Whether it’s a cold home or an even colder shower you’re dealing with, book an engineer and make your problem our problem.
Book a one-off repair
Boiler on the blink but not a British Gas customer? Book a one-off repair and we’ll sort it from as little as £99.
Moving home
Let us know you’re moving, and we’ll transfer your energy supply to your new home. That’s one less thing to worry about.